IPTV Canada FAQ: every question we are asked, answered plainly

The basics

What is IPTV?

IPTV, Internet Protocol Television, is live TV and on-demand video delivered over your internet connection to an app on your TV, box, phone or computer, instead of through a cable or satellite receiver. You sign in with a login from your provider and the app shows a channel list, a programme guide and an on-demand library.

How does IPTV work?

Your provider's servers send the channel you select as a stream of data, the way a video call or a streaming film arrives. The player app on your device receives it, decodes it and displays it with a programme guide. Because only the channel you are watching is sent, one connection can carry channels from dozens of countries. Our post on IPTV vs cable in Canada compares the two in practice.

What is EPG in IPTV?

EPG stands for Electronic Programme Guide: the grid of channels and times that shows what is on now and next. TVZon IPTV supplies guide data with the login; apps such as TiviMate and IPTV Smarters Pro download it and display it. If the guide is empty, refresh it in the app and wait a few minutes.

What is the difference between M3U and Xtream Codes?

Two formats for the same login. Xtream Codes is a server URL, a username and a password; M3U is one long URL containing the same details. Most TV apps prefer Xtream because it gives a better guide and separate movie and series sections. Details: M3U vs Xtream Codes.

Is IPTV legal in Canada?

IPTV is a delivery technology: a way of sending television over an internet connection. Whether a given service may carry a given channel depends on the rights behind the content that service carries, which varies from provider to provider. We do not give legal advice and we make no legal claims about any service, including our own. What we publish is what you can verify yourself: prices, the trial, the fixed term and the support.

Plans and prices

How much does IPTV cost with TVZon IPTV?

One screen: $19 CAD for 1 month, $29 CAD for 3 months, $49 CAD for 6 months (+1 month free), $79 CAD for 12 months (+3 months free). Two or three screens: $79 CAD or $99 CAD for 6 months (+1 month free), $129 CAD or $169 CAD for 12 months (+3 months free). Tax included, one payment, no automatic renewal. Full table: IPTV Canada price.

Does the subscription renew automatically?

No. Every plan is a fixed term paid once, and it ends when the term is up. To continue, order the plan again from its plan page before the end date; if you do nothing, the login stops and nothing is charged automatically.

What is a screen?

One simultaneous stream. You can install the app on many devices; the plan decides how many play at the same time. Choosing is explained in the IPTV subscription hub.

Can I change plans during the term?

Yes. E-mail [email protected] with the e-mail address your login was sent to; we quote the difference for the remaining term and keep your login.

Is the content different between plans?

No. All eight plans carry the same worldwide channels, French-language TV and on-demand library. Term and screen count are the only differences.

The free trial

How does the free trial work?

Fill in the request form on the IPTV free trial page with your name, e-mail and device. You receive a login by e-mail, install an app and watch the full service for 24 hours from activation. No payment details, one trial per person.

Is the trial the same as the paid service?

Yes, on one screen. The trial login opens the same worldwide channels, the same programme guide and the same on-demand library with new movies and series added daily, in the same HD, Full HD and 4K quality where the source offers it. The only differences are the 24-hour limit and that one stream plays at a time, so what you see during the trial is what a paid plan delivers.

Payment and delivery

How can I pay?

Interac e-Transfer, Visa or Mastercard, PayPal or crypto. Interac confirms within minutes and is the most used option in Canada.

When do I receive my login?

By e-mail, right after the payment is confirmed. Card, PayPal and Interac are usually minutes; crypto depends on network confirmation.

Is tax included?

Yes. The price shown on every plan page and in the price table is the total you pay in Canadian dollars. Nothing is added at checkout: no sales tax on top, no activation fee, no equipment rental and no renewal charge, because nothing renews automatically. If a price ever looks different in an e-mail or on an invoice, ask; the published figure is the one that counts.

Devices and setup

Which devices work?

Fire TV Stick, Android TV and Google TV, Apple TV, Samsung and LG Smart TVs, Roku, Chromecast, Windows and Mac, iPhone and iPad, Formuler, MAG boxes and Nvidia Shield. Numbered steps for each: how to set up IPTV.

Do I need an IPTV box?

Usually not. A Smart TV or a streaming stick you already own is enough. The exceptions are explained on the IPTV box page.

Which app should I use?

TiviMate on Android TV and Fire TV for the best guide; IPTV Smarters Pro for the widest device support; a store player on Samsung, LG, Apple TV and Roku. Compared in IPTV apps compared.

How fast does my internet need to be?

A stable 25 Mbit/s per screen for Full HD; more for 4K; wired beats Wi-Fi. See internet speed for IPTV.

Can I watch away from home?

Yes, anywhere in Canada with an internet connection; the login is not tied to a location or network. Each active stream counts against your screen limit.

Content

What can I watch?

Live sports, movies, series, kids and family programming, news and documentaries, from Canada and around the world, with French-language TV included. We describe content by category rather than publishing channel lists; the trial shows you the current lineup.

Are new movies added?

Yes, daily. The on-demand library is refreshed every day with new movies and series.

Is everything in 4K?

No, and distrust any provider that says so. Streams play in HD, Full HD or 4K depending on what the source offers.

Do you have French-language channels?

Yes, as part of the worldwide lineup on every plan. See IPTV Quebec.

Problems

A channel is not working. What do I do?

Try another channel, restart the app, check the connection and the screen limit, then re-enter the login. The IPTV not working checklist puts the steps in order; e-mail support and we check our side if they fail.

Why does the stream buffer?

Bandwidth reaching the device: Wi-Fi distance, other downloads, or a connection too slow for 4K. Use a cable, pick the HD stream and raise the app buffer.

How do I contact support?

By e-mail at [email protected], 24/7, and by WhatsApp where the button is shown on the site. Details on the contact page.